IT Service Desk

Goal

Should you have IT problems, the IT Service Desk ist your point of contact. There are several input channels:

Input Channels

Functions

  • Service messages (problems, troubles, interruptions)
  • Questions (information)
  • Device Support (help with your personal computer)
  • Service Request (requests for service changes)
  • Feedback (in order to improve the IT Service Desk)
  • Complaints (if you don't be satisfied with our service)